Hi,
My name is Amy, one of the founders of Must Have Ideas.
I am emailing you this afternoon to apologise personally.
Today’s promotion has been much more popular than we anticipated.
Due to the increase in traffic our website was unable to cope and as you may be aware crashed several times this morning.
I know how frustrating this must have been for anyone trying order at the time and for this, I’m so sorry.
If you managed to place an order and have received a confirmation email then don’t worry, your order has gone through.
If you were unable to place your order, I'm delighted (and relieved) to tell you that our website is up and running again.
I'd also like to take this opportunity to give a huge shout out to our amazing IT Team who've worked their magic to get this issue sorted quickly (just in time for their lunch!) - thanks team!
Great news as our big Third Off Thursday promotion still has a few more hours to go.
Why not get involved?
Here’s a reminder of the details:
Simply place an order (of any value) and use code THIRDOFF at checkout. We’ll discount all the items in your basket by a third!
You can complete your order here: www.musthaveideas.co.uk
Thank you so much for supporting our family business (even when things go wrong, like they have today).
It really does mean a lot to us.
If you have any questions or need any help, our amazing UK based customer service team are on hand and happy to answer any questions. They're available to help seven days a week from 8am to midnight.
Just hit 'reply' to this email or call us free on 0800 999 66 55.
Once again, please accept my sincerest apologies for any inconvenience caused today.
Best wishes,
Amy
Founder, Must Have Ideas
PS Don’t forget that every £1 you spend with us this week gets you one entry into our car giveaway. The winner will be chosen at random tomorrow night during our livestream event. See website for full details and terms and conditions.
|
You received this email from Must Have Ideas Ltd. If you would like to unsubscribe, . |